Priority Services Register

• Priority Support in Emergencies: Advanced notice of planned power cuts and priority reconnection in case of outages.
• Communication Assistance: Bills and account information in large print, braille, or other formats.
• Safety Measures: Password schemes for verifying the identity of utility company representatives.
• You may also be eligible for free gas safety checks. If you are in rented accommodation this is the responsibility of the landlord.
• Nominee Scheme: Option to nominate someone to manage your account on your behalf.

You can join the Priority Services Register if you:

• Have reached state pension age
• Are disabled or have a long-term medical condition
• Are recovering from an injury or have recently come out of hospital
• Have a hearing or sight condition
• Have a mental health condition
• Are pregnant or have children under 5
• Rely on medical equipment that requires a power supply
• Have extra communication needs (e.g. English is not your first language)
• Have experienced a recent bereavement, break-up, or job loss.

Download and share our Priority Services Register factsheet.

If your household is not already on the Priority Services Register, use our form to join now.

Enjoy local comedy poet PG Trips’ light-hearted poem about the PSR